![]() Where they sometimes fall down on the job is dealing with problems with subscriptions, billing and appropriate responses to complex customer problems. In many cases, it appears as though tech support representatives are pretty good at resolving technical problems and issues. There appears to be a range of opinions on the efficacy of Microsoft tech support. How Do People Feel About Their Calls to Microsoft Tech Support? These notes can be helpful if you need to escalate your case. You should also have pen and paper available so that you can take notes during your call. This information could include your order number or the serial number for your product. When requesting a callback from Microsoft, be sure that you have information about your product or service handy. ![]() From there, you'll be given some self-help suggestions and the offer of getting in touch with Microsoft via a telephone callback or live chat. Once on the "Contact Us" page, you will be presented with a menu of products and services.Ĭlick on the icon that represents your product or service category and you'll be offered a dialog box and asked to type in your problem or question. Microsoft prefers it when customers begin their support requests through the Microsoft website.
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